Short answer: before hiring movers, ask about their California license, every fee in writing, minimum hours and billing increments, what the rate includes, overtime after 8 hours, crew size, who the movers are, insurance, and how drive time is billed.
The questions
- Are you licensed to move household goods in California? Ask for the legal business name and household mover permit number, then check it with the state. Read more.
- Can I have the full price and every fee in writing? Ask for every possible charge to be listed before moving day, so nothing new appears on the bill. Read more.
- Is there a minimum, and how do you round time? A 3-hour minimum and 15-minute blocks can add more than the hourly rate difference. Read more.
- What is included in the rate? Truck, fuel, blankets, shrink wrap, tape, stairs and long carry may be included or billed separately. Read more.
- What do you charge after 8 hours? Many movers charge 1.5× after 8 hours and 2× after 12.
- How many movers will you send, and how long will it take? Two movers on a 2-bedroom often means 8+ hours. Ask why they chose that crew. Read more.
- Will your own employees do my move? Employees are trained and accountable. Day labor varies from job to job.
- What insurance do you carry, and can you send a COI to my building? Many LA buildings require a certificate of insurance before move day.
- How is drive time billed? On hourly moves in California the drive between your homes is billed twice. The trip to your first address should not be. Read more.
- What happens if something is damaged? Ask how claims work and what protection you can add. Claims must be filed in writing.
- Do you need a deposit? A large deposit up front is a red flag.
- Who handles parking and elevator reservations? Waiting for an elevator or a parking spot is billable time. Read more.
What a good quote looks like
- Written, with the company’s legal name and permit number.
- A total based on your actual inventory and access, with every possible fee listed.
- Crew size, rate, billing increments and overtime terms stated plainly.
- Every possible extra listed, so nothing new appears on moving day.
Source on California rules: Bureau of Household Goods and Services.
Hidden moving fees · Our answers to these questions
Frequently asked questions
What should I ask a moving company before hiring?
Ask for their California household mover permit, every fee in writing, minimum hours and billing increments, what is included, overtime rates, crew size, whether movers are employees, insurance and COI, and how drive time is billed.
How do I choose a moving company in Los Angeles?
Compare written totals with all fees for the same inventory, check each company’s permit with the state, read recent reviews, and prefer clear inclusions over a low advertised hourly rate.
How do movers quote a move?
Most movers quote from your inventory, access and distance. The more detail and photos you send, the closer the estimate, though elevator speed, building rules and traffic always leave some uncertainty.